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Server Status and Infrastructure

Understanding the Server Status and Service Providers for Salvatorelli Group's Membership Management System

PoolMMS is a membership management and registration system for swim clubs and other member-based organizations, and it relies on various third-party services to function properly. In the event of an outage or scheduled maintenance of any of these services, PoolMMS's server status page will provide up-to-date information on the status of the affected service.

Accessing the Server Status Page

PoolMMS's server status page can be accessed at https://status.poolmms.com. In the event that the primary status page is unavailable, a backup status page is available at https://hetrixtools.com/r/4a443e7749fef2486df6bbe6bb31c4e2/.

Understanding an Outage

An outage is defined as any interruption to the normal functioning of a service. This can be caused by a variety of factors, including hardware failure, software bugs, or maintenance work. When an outage occurs, the server status page will provide information on the status of the affected service, including the duration of the outage, the cause, and any updates on when the service is expected to be restored.

Third-Party Services

PoolMMS relies on various third-party services to provide its membership management and registration system. These services include:

  • Linode/Akamai: A cloud hosting provider that provides secure and reliable infrastructure for PoolMMS.
  • Cloudflare: A content delivery network and security provider that ensures the availability and security of PoolMMS's website.
  • DigitalOcean: A cloud hosting provider that provides the primary database for PoolMMS.
  • ReliableSite: A hosting provider that provides dedicated servers for PoolMMS's database and file storage.
  • Contabo: An application server that provides processing power for PoolMMS's software.
  • SendGrid: An email delivery platform that powers PoolMMS's transactional emails, such as password resets, new member information, and communications center.
  • Google Workspace: A suite of productivity and collaboration tools, including email, used for PoolMMS's customer support email.
  • Backblaze B2: An object storage solution that provides data storage for PoolMMS's files.
  • Cloudflare R2: An object storage solution that provides backup data storage for PoolMMS's files, as well as our primary database.

Contacting Support

In the event of an outage, PoolMMS customers should check the server status page for information on the status of the affected service. If the status page indicates that the service is down, customers should refrain from contacting customer support as they are likely already aware of the issue and working to resolve it.

If customers encounter any issues that are not related to an outage, they can contact PoolMMS customer support via email at support@poolmms.com.

Salvatorelli Group Status Page

PoolMMS is a product of Salvatorelli Group, which has its own status page at https://status.salvatorelli.group/. In the event that the primary status page is unavailable, a backup status page is available at https://hetrixtools.com/r/550b37d2f39e8ca5409eba171d4bb2af/.

We hope that this updated article has been helpful in providing you with information on PoolMMS's server status page, its backups, and the services it relies on. If you have any further questions or concerns, please do not hesitate to reach out to us at support@poolmms.com.

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